Data Deletion Instructions

01Send a deletion request

Email contact@getmonaro.app with the subject Monaro data deletion request. Include:

• The email address connected to your Monaro account, if you have one.
• The business or workspace name involved.
• Whether you want an account closed, particular customer records removed, or all information we hold about you reviewed for deletion.
• For a customer conversation, the relevant business name and messaging number or another identifier that helps us find the record.

Send only the information needed to identify the records. Do not include passwords, verification codes, access tokens, payment-card information, or identity documents unless we later explain why a specific verification step is needed.

02How we verify and handle requests

We may ask you to confirm control of the relevant email address, account, or phone number. Workspace-wide deletion also requires authority to act for that business. This helps protect records from being deleted by someone else.

After verifying the request, we will confirm its scope, delete or de-identify eligible information, and respond through the email thread. That thread is the way to ask about your request's progress. We handle requests within the time required by applicable law and explain any permitted exceptions or delays.

03What can be covered

Depending on the request and your authority, eligible information can include account and profile information, workspace membership, stored customer details, order records, message content and identifiers, reminder jobs, consent records, and connected-account records held in Monaro.

For records controlled by a business using Monaro, contact that business too. We may need to work with it to establish the scope and handle the request correctly.

Some information may need to be retained for a justified legal, security, fraud-prevention, or dispute-resolution purpose. Where that applies, we will explain the limitation where permitted. Backup copies may remain until the hosting provider's normal backup cycle expires.

04Facebook, WhatsApp, and connected accounts

These instructions also apply to requests about data received through Monaro's Meta integrations. Identify the connected Page, business, or messaging account where possible.

Removing Monaro's access in Meta's account settings can stop future authorized access, but it does not by itself delete records already held in Monaro. Email us if you also want those records reviewed for deletion.

Deleting information from Monaro does not delete your Facebook or WhatsApp account, erase a recipient's copy of a conversation, or remove records independently held by Meta or another business. Contact those providers or businesses about their own copies.

05Stopping reminders is different from deletion

Where Monaro's live reminder feature is enabled, send STOP in the connected conversation to stop future queued Monaro reminders for that contact. This changes reminder consent; it does not erase previous messages, orders, or consent records.

To request deletion as well, follow the email process above. For more about how information is handled, read the Privacy Policy.