At a glance
Use Monaro only for authorized business activity. Keep account access secure, respect customer consent, and review important messages and orders before acting on them.
Using Monaro
These terms apply to your use of the Monaro website and service. By using the service, you agree to these terms and acknowledge our Privacy Policy. If you do not agree, do not use the service.
You must be an adult with authority to use the business accounts and information you connect. If you act for a business, you confirm that you are authorized to do so. Questions about these terms can be sent to contact@getmonaro.app.
Early-access service
Monaro is being developed and tested through limited pilots. Feature availability may change, and some preview features use fictional data or simulated messages. A preview result is not proof that a real customer received a message or placed an order.
Review the status of each connected feature before using it with customers. Keep independent records for important orders and business commitments. We do not promise uninterrupted operation, a particular launch date, or that every planned feature will become available.
Accounts and authorized access
You are responsible for keeping your sign-in details secure, granting staff access appropriately, and telling us promptly if you suspect unauthorized access. Do not share passwords or access credentials through public pages, customer chats, or support email.
You must have permission to connect any Facebook Page, WhatsApp account, phone number, or other business asset. You remain responsible for actions carried out through accounts you authorize.
Business and messaging responsibilities
You are responsible for the accuracy of your catalog, prices, delivery information, order decisions, and customer communications. You must obtain required consent, respect opt-outs, and follow the rules of the messaging platforms you use.
Do not use Monaro for spam, deception, harassment, unlawful products or activities, unauthorized data collection, or attempts to bypass platform restrictions. Do not attempt to access another business's workspace or interfere with the service.
Message approval, service windows, delivery limits, account restrictions, and template availability are controlled by the relevant messaging platform. A scheduled time or a successful API request does not guarantee delivery.
Your content and customer data
You and the relevant rights holders retain ownership of the information and content you supply. You give us permission to store, process, and transmit that content as needed to provide, secure, and support the service.
You must have the rights and permissions needed to provide that content. Do not submit unnecessary sensitive information. Personal information is handled as described in the Privacy Policy.
A business remains responsible for its own customer relationships, sales, fulfilment, returns, and applicable privacy obligations. Monaro is not the seller of the products a business offers.
Automation and AI
Automated messages, reminders, and optional AI features require appropriate setup and review. Check important outputs before relying on them. AI may misunderstand a question or give an inaccurate answer.
Meta Business Agent, when separately enabled, is provided through Meta and is subject to its availability and terms. Monaro does not guarantee agent eligibility, a particular answer, or automatic transfer of Monaro records into that agent.
Third-party services and charges
Monaro depends on third-party services, including Meta, WhatsApp, Supabase, and Cloudflare. Their services may be interrupted or changed independently of Monaro, and their applicable terms still apply.
Messaging providers may charge for messages or related services. Monaro's availability does not mean those third-party services are free. Any future Monaro subscription or paid pilot will have its price and payment conditions disclosed before you agree to it.
Monaro materials
Monaro's software, branding, interface, and other original materials belong to their respective rights holders. You may use them only as needed for authorized use of the service unless you receive separate permission. Do not falsely suggest that Meta or another provider endorses your business or Monaro.
Suspension and ending access
You can stop using the service and ask to close your account. Workspace owners can request removal of their integrations or business data, subject to identity and authority checks.
We may restrict or end access where necessary to address misuse, security issues, platform requirements, or the end of a pilot. Where practical and appropriate, we will explain the reason and provide a chance to recover records. Data requests are handled under our Data Deletion Instructions.
Availability and responsibility
To the extent allowed by applicable law, the early-access service is provided as available, without a promise that it is error-free or suitable for every business purpose.
To the extent allowed by applicable law, we are not responsible for indirect losses, lost profits, or losses caused by a third-party platform or by inaccurate information supplied by a user. Nothing in these terms excludes a responsibility or a right that cannot lawfully be excluded.
Changes, questions, and disputes
We may update these terms as the service develops. We will identify the revised version by its date and provide notice of material changes where appropriate. If you do not accept updated terms, stop using the service.
If you have a concern or dispute, contact contact@getmonaro.app so we can try to resolve it. These terms do not prevent you from exercising rights or remedies available under applicable law.
Questions? Get in touch.
Contact us about Monaro, your information, or these terms.
contact@getmonaro.app